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Shipping and Refund Policy

Order Processing

Normal order processing time is 1-2 weeks for pre-made orders and 2-3 weeks for custom orders.

Domestic Shipping US

Your shipment will arrive within three (3) to seven (7) business days upon receiving your order via UPS. A tracking number will be issued to the Email you used when purchasing. Shipping is limited to the United States only.

Returns & Replacements

We will accept returns of the Cannachiloma® that are shipped to us within fifteen (15) days of purchase with proof of assembly malfunction. We can only accept unused and undamaged products. All returned items must be accompanied with a receipt. Special ordered items that are made to customer specification are not returnable.